Grundfos Launches Smart App in the Philippines for Fast, Efficient Water Infrastructure Service

12.11.2020
Basic necessities and services must be within everyone’s reach, that is why the Philippines continues to push for digital transformation amid the pandemic. The digital shift is also encouraged for companies to stay resilient, innovative and to respond better to the needs of their customers. As water and sanitation services are crucial in the Philippines, the public and private sectors must leverage intelligent digital technologies that can provide sustainable water supply and improved sanitation for all.
Grundfos Launches Smart App in the Philippines for Fast, Efficient Water Infrastructure Service

Grundfos SmArt Serv app promises prompt support and reduced downtime for pumps and system repairs (Image Source: Grundfos)

Aligned with the Philippines’ renewed focus on digitalization, Grundfos Philippines, a global leader in advanced pump solutions and water technologies, has launched its SmArt Serv mobile app, an innovative way to help address critical pumping infrastructure in the country. SmArt Serv is a cloud-based mobile service app that conveniently enables customers to get prompt and efficient service support for any Grundfos product, reducing the overall service process and minimizing the downtime on any pump or system.

“This pandemic has drastically changed how governments and businesses are operating, and one of the sought-after strategies is to digitalize operations of critical infrastructure. As the Philippines rapidly adopts digital transformation, consumers too are adopting technology to help improve the way their infrastructure is operated. The SmArt Serv app is the result of listening to our customers and through this app we will provide next-generation user experience which is personalized, interconnected, fast and seamless,” said Nicolai Thrane, Regional Service Director, Grundfos Asia Pacific Region.

The SmArt Serv app will provide another option of getting service support besides the traditional phone and email queries. Through the app, the customer can contact Grundfos or locate the nearest service provider, fill in the details of the complaint or request, attach a picture of the pump or system and raise a service request.

The app also allows easy tracking of request or complaint status, or escalate late response to another service partner, if necessary. The service provider will provide remote assistance for digital pumps, while a service engineer will be deployed on site to fix the problems for other pumps. To continuously improve the user-experience, the app also allows customers to provide feedback, leave ratings, and even get a service report and quotation for spare parts; making it a comprehensive and must-have tool.

“We take pride in building pumps and systems of outstanding quality and we want to complement this with truly-responsive customer service. Customer satisfaction is important to us at Grundfos and we hope to deliver better services, achieve higher service performance and provide additional support to our customers through this app,” added Nicolai Thrane.

Smart Serv is available and free to download on iOS, Android and can also be installed on Windows and desktop computers

Source: Grundfos

More articles on this topic

Grundfos Partners with Barghest Building Performance

20.07.2021 -

Grundfos and Barghest Building Performance (BBP), a Singapore-based energy efficiency technology provider, have signed a memorandum of understanding to deliver and scale an innovative energy-efficient digital solution across Southeast Asia. The solution can help reduce energy consumption of cooling systems by up to 40%, meeting the region’s urgent need for sustainable cooling solutions.

Read more

TurboTides Signs Top UK Reseller

08.07.2021 -

TurboTides, Inc. announces a reseller agreement with Aberdeen-based Cygnas Solutions, Ltd., an innovative Engineering Solution provider offering Engineering Design and Analysis services (FEA/CFD) and technologies with a focus on Asset Integrity, Life Extension and Digitalization.

Read more

BPMA and AEMT Sign Mutual Co-operation Agreement

10.06.2021 -

In keeping with the ongoing commitment to serve the best interests of their respective members, as well as the wider industry sectors in which they operate, the British Pump Manufacturers’ Association (BPMA) and the Association of Electrical and Mechanical Trades (AEMT) are pleased to announce the recent signing of a Mutual Co-operation Agreement.

Read more
Directly to the product selection in

PumpSelector

LATEST NEWS

  • Advertisement
  • JOB MARKET