Telephone Survey: Goulds Pumps Named Preferred Supplier


According to a Harris Interactive study Goulds Pumps leads its competitors in reliability, delivery, local service support, product offering and company reputation

Seneca Falls, NY - Goulds Pumps, a unit of ITT Industries, the world's largest pump manufacturer, has recently been named the "preferred pump supplier" in a telephone survey conducted by Harris Interactive (Nasdaq: HPOL), a leading global Internet research firm.

The survey was conducted via telephone interview (using unaided recall) of approximately 600 engineering and maintenance decision makers in the pulp and paper, chemical processing and hydrocarbon processing industries.

Goulds Pumps came in first in the following categories: product reliability, accurate and on-time delivery, local service support, product offering and company reputation. In many instances, Goulds' results doubled the nearest competitor. Goulds Pumps is a major supplier of centrifugal process pumps and parts for chemical, pulp and paper, power generation, oil refining, mining and primary metals in worldwide applications.

ITT Industries, Inc. ( is a global engineering and manufacturing company with leading positions in the markets it serves, generating 1999 sales of $4.6 billion. ITT Industries is the world's premier supplier of pumps, systems and services to move and control water and other fluids. The company is a major supplier of sophisticated military defense systems, and provides advanced technical and operational services to a broad range of government agencies. ITT Industries also produces connectors, switches, keypads and cabling used in telecommunications, computing, aerospace and industrial applications, as well as network services. Further, ITT Industries makes industrial components for a number of other markets, including transportation, construction and aerospace. Based in White Plains, New York, ITT Industries employs approximately 35,000 people around the world.

In addition to the New York Stock Exchange, ITT Industries' common stock is traded on the Midwest, Pacific, London, Frankfurt and Paris exchanges.

About Harris Interactive

Harris Interactive, a leading global market research firm, uses Internet-based and traditional methodologies to provide its clients with information about the views, experiences, behaviors and attitudes of people worldwide. Known for its Harris Poll, Harris Interactive has over 40 years experience in providing its clients with market research and polling services including custom, multi-client and service bureau research, as well as customer relationship management services. Through its US and Global Network offices, Harris Interactive conducts research in more than 80 different countries, in more than 30 different languages. Harris Interactive uses its proprietary technology to survey its database of more than 6.5 million online panelists. For more information about Harris Interactive, please visit our Web site at

Source: Xylem Inc.

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