Performance Through People


Sulzer Pumps' technological leadership within its focus segments is recognized by the industry. However, this reputation did not simply spring from the global reach of the company's manufacturing plants and service facilities. The key difference is in the employees making Sulzer Pumps what it is.

Performance Through People

This is particularly evident in the after market sector, the Customer Support Services.

Excellent performance in new pump sales in the past years has been impressively matched in the after market business.

With services ranging from simple spare parts replacement to the re-engineering of Non-Sulzer pumps and complete asset optimization, Sulzer Pumps aims to be a ‘one stop shop’ for all its customers' needs. Services provided include:

Pump Assessment

  • Inspection - Pump inspection, duty check, system/process analysis
  • Monitoring - One off collection of data, site monitoring, remote monitoring
  • Consulting - Training, planning, front end engineering, project management

Pump maintenance and support services

  • Site services – Installation, commissioning, field service, turnkey solutions, site engineers
  • Spare parts – New parts, reverse engineering, exchange units, inventory management
  • Repairs – Repairs, mechanical services, renewal, contract maintenance, troubleshooting

Technical and economic optimization

  • Retrofits – Mechanical/material upgrade, hydraulic improvement, 3rd party retrofits and upgrades, hydraulic re-rating, major retrofits and re-designs
  • Reliability – Energy consumption improvements, preventive and predictive maintenance, PBMA
  • Asset Management – Life cycle management, pump/rotating equipment management, asset optimization

With over 50 service centers positioned at strategic locations around the world, these services are made available to all customers at a local level. Backing up this service center capability is the strength of the entire Sulzer Pump Division. This support includes services and capacity for re-engineering, hydraulic assessment, mechanical design and project management from both central engineering and manufacturing locations.

It is the combination of experienced service personnel close to the customer backed up by both regional and central experts in various engineering and commercial disciplines that makes Sulzer Pumps Customer Support Services the obvious choice for all your service needs.

Visit Sulzer Pumps at the ACHEMA 2006 in Frankfurt, Hall 8, U13 - V16.

More articles on this topic

Editorial: How to Avoid This Vital Problem With Pumps

21.07.2022 -

Cavitation occurs in centrifugal pumps when the available net suction head (NPSHa) is lower than the required net suction head (NPSHr). This leads to the formation and accumulation of bubbles around the impeller eye, which then collapse, causing a series of mini-implosions and significant damage to both the impeller and the casing.

Read more