Flowserve Implements iBaan for CRM to Enhance Customer Collaboration
iBaan SalesPlus and iBaan E-Configuration Solutions to Help Flowserve Enhance Information Share and Collaboration, and Allow Customers to Build And Buy Online
GOLDEN, Colo., Jan. 15 /PRNewswire/ -- Baan -- the global provider of B2B
collaborative commerce solutions and a unit of the Invensys Software Systems
division of Invensys plc -- has implemented iBaan for CRM at Flowserve Corp.,
the leading global supplier of flow control products for the process industry.
The iBaan E-Configuration and iBaan SalesPlus solutions can help Flowserve
enhance information delivery and collaboration between customers, management
and salesforce, and allow its customers to build and buy online, 24x7, from
any location. This can enable Flowserve to quickly and efficiently deliver
exact product matches to customer specifications online and increase Return on
Investment.
The iBaan E-Configuration solution is being installed in the Industrial
Valves business unit and can enable users with a PC or handheld device to get
correct, complete configurations online in minutes, using a standard Web
browser. iBaan SalesPlus has been implemented in the Control Valves business
unit of Flowserve's Valves division and the Nuclear business unit of the
company's Pumps Division. It enables Flowserve to organize all of its account
information in one place, so everyone involved in the sales process can have
access to current information such as on-demand quotes and up-to-the-minute
pricing.
iBaan for CRM is part of the iBaan suite of Internet-enabled solutions
that combines proven Baan technology with significant new developments that
enable customers to take significant steps towards seamlessly integrating
systems and processes. It provides end-users with personalized and easy-to-use
information, and empowers businesses to collaborate with their customers and
suppliers over the Internet.
About Flowserve:
Flowserve is one of the world's leading providers of industrial flow
management services. Operating in 30 countries, with pro forma 2000 sales of
$2.0 billion and about 10,000 employees, the company produces engineered pumps
for the process industries, precision mechanical seals, automated and manual
quarter-turn valves, control valves and valve actuators, and provides a range
of related flow management services.
For more information, please visit
Source: Flowserve Corporation
