Flowserve Implements iBaan for CRM to Enhance Customer Collaboration

GOLDEN, Colo., Jan. 15 /PRNewswire/ -- Baan -- the global provider of B2B

collaborative commerce solutions and a unit of the Invensys Software Systems

division of Invensys plc -- has implemented iBaan for CRM at Flowserve Corp.,

the leading global supplier of flow control products for the process industry.

The iBaan E-Configuration and iBaan SalesPlus solutions can help Flowserve

enhance information delivery and collaboration between customers, management

and salesforce, and allow its customers to build and buy online, 24x7, from

any location. This can enable Flowserve to quickly and efficiently deliver

exact product matches to customer specifications online and increase Return on

Investment.

The iBaan E-Configuration solution is being installed in the Industrial

Valves business unit and can enable users with a PC or handheld device to get

correct, complete configurations online in minutes, using a standard Web

browser. iBaan SalesPlus has been implemented in the Control Valves business

unit of Flowserve's Valves division and the Nuclear business unit of the

company's Pumps Division. It enables Flowserve to organize all of its account

information in one place, so everyone involved in the sales process can have

access to current information such as on-demand quotes and up-to-the-minute

pricing.

iBaan for CRM is part of the iBaan suite of Internet-enabled solutions

that combines proven Baan technology with significant new developments that

enable customers to take significant steps towards seamlessly integrating

systems and processes. It provides end-users with personalized and easy-to-use

information, and empowers businesses to collaborate with their customers and

suppliers over the Internet.

About Flowserve:

Flowserve is one of the world's leading providers of industrial flow

management services. Operating in 30 countries, with pro forma 2000 sales of

$2.0 billion and about 10,000 employees, the company produces engineered pumps

for the process industries, precision mechanical seals, automated and manual

quarter-turn valves, control valves and valve actuators, and provides a range

of related flow management services.

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