Customer Support Agent (m/f/d) – Full-time
Remote work from Germany

We are currently looking for a Customer Support Agent (m/f/d) for our support team who provides exceptional support to our international customers and helps them to solve technical issues with our Software Spaix.
About VSX
VSX – VOGEL SOFTWARE, part of the Everfield ecosystem, is Europe’s leading provider of software and internet solutions for the pump and valve industry. We develop applications for designing and calculating flow-technical components and systems, such as pumps, valves, and pipelines. Our most renowned product is Spaix®, a design and configuration solution for centrifugal pumps (CPQ Software). Additionally, we operate the online platform impeller.net. Other components of our portfolio include software for pipeline loss calculations and solutions for designing agitators, valves, and fittings.
Our clients are international pump manufacturers who use our software to quickly and efficiently identify the optimal pump configuration, all the way to generating quotations.
Since 2023, VSX – VOGEL SOFTWARE has been part of Everfield. We're based in Dresden, Germany.
What you will do:
- Provide exceptional support helping for international Spaix users
- Ensure swift resolution of technical issues
- Conduct customer trainings remote and in person
- Curate and improve our customer knowledge base
- Improve client satisfaction and enhance user adoption of the CPQ platform
What we are looking for:
- 2+ years in a technical customer support or software support role, preferably with Configure Price Quote (CPQ)- or engineering software.
- Professional training or degree in engineering, IT, or a related field (or equivalent experience).
- Experience in pump technology or mechanical engineering is a strong advantage.
- Enthusiasm for interacting with customers and a passion for presenting and conveying information in a way that provides clear value to our clients.
- Business fluency in English, German language skills are beneficial.
What we offer:
- Flexible working hours (min. 30h/week) and remote work.
- A modern workplace with performance-based compensation.
- Employer-funded occupational pension schemes and wealth-building benefits.
- An autonomous area of responsibility with independent project management.
- A diverse and engaging role with an international focus.
- A positive working environment within a dedicated team, supported by a genuine open-door policy.
- Regular team-building activities, such as company celebrations and summer events.
Recruitment process:
Here’s what you can expect and who you will speak to during the recruitment process.
- Initial call with Talent Acquisition Lead, Maria (30 min)
- Online Personal Assessment (20 min)
- Two Online interviews with VSX (60 min)
- Final Negotiation
We look forward to receiving your application!
Contact:
Are you interested to hear more about this position?
Then apply via Mail to maria.haushofer@everfield.com
Maria Haushofer
Talent Acquisition Manager
Source: VSX – VOGEL SOFTWARE GmbH